General conditions of Hornfly
Valid for bookings from October 1, 2017
When you make a reservation, you agree to our Terms and Conditions.
1. Reservation order
Hornfly can make a reservation for you and provides this service on your behalf. It then establishes an agreement between you and the service provider of your choice. Hornfly itself is not a party to the final agreement. For example, Hornfly can make reservations for single airline tickets.
Once the order has been finalized, you can no longer make use of the statutory right of withdrawal, as this is excluded from services relating to accommodation and transport. This means that you can no longer dissolve the agreement free of charge.
Hornfly is not liable for the correct execution of the services reserved for it. This usually applies to the delivery conditions of the service provider concerned, for example, the airline or hotelier. These conditions can be obtained directly from the service provider. Hornfly is, of course, responsible for the correct handling of its services.
You are responsible for providing the information necessary to establish and execute a correct reservation. These concerns, for example, the provision of the correct passenger names, e-mail address, telephone number and the like.
You are also responsible for ensuring that you are in possession of the correct and valid travel documents (passport, visa, vaccination certificates) when you travel. Please note that a visa may also be required for the country where you make a stopover or transfer.
In addition, you as a traveler are responsible for the timely presence at the airport and can check in for the flights. We advise our passengers to be present at least two and a half to three hours before departure of the flight, as airlines can usually close the check-in desk from one hour before departure. If you are not checked in and the check-in desk is closed, you will no longer be admitted on the flight.
If you have booked a single trip, it is essential that you inform the Embassy or Consulate of the necessary formalities. You buy a single trip at your own risk.
You cannot assume that persons under the age of 16 can travel alone. You are personally responsible for obtaining the correct information.
The person making the reservation must be 18 years or older. By making a reservation via Hornfly, you are aware of the applicable conditions and agree to these conditions.
You can pay directly to us via iDeal, credit card or Bancontact. In this case, we also receive the amount directly. To prevent credit card fraud, you must provide the correspondence address of the credit card holder's address details known to the bank. In some cases, we will ask you for additional information about the credit card. You can think of sending a copy of the passport and a copy of the credit card. Charges are charged for payments with credit card. You will find these costs in the selection of the payment method.
3.1 After you have made a reservation and the full amount has been paid, we will proceed to the delivery of your flight tickets. Your ticket is an electronic ticket, which we send by e-mail to the e-mail address you provide no later than fifteen working days after payment.
3.2 Hornfly reserves the right at all times to invoke the issued rates within five working days after reservation. This can be caused by, for example, computer failures or unexpected changes to airport taxes and security surcharges ('security taxes'). Should the total amount of your reservation be unexpectedly higher, then the reservation may be canceled free of charge or you make the reservation final for the higher price by means of an additional payment.
3.3 The right of withdrawal is excluded for services concerning accommodation and / or flightbooking after 14 days from the bookingdate. This means that you can no longer dissolve the agreement free of charge. If you want to cancel your booking we charge 45 Euro administration costs per person when the flight tickets have not yet been issued. If this is the case, you are also bound by the airlines costs, in many cases, this is 100%.
3.4 Worldwide reservation systems sometimes offer (combinations of) airlines for which it is not possible to issue an e-ticket because these airlines do not have a ticketing agreement with each other or because these airlines are not an official IATA member. In these cases, an employee of our contact center will contact you within five working days after booking to discuss any alternatives. Hornfly reserves the right to refuse these bookings and to refund the prepaid travel sum.
4.1 Hornfly will take care of a good contractor in its work.
4.2 Notwithstanding the foregoing, Hornfly accepts no liability for actions and/or negligence of the service provider (s) concerned, nor for the accuracy of the information provided by these service providers (s). Hornfly is not responsible for photos, folders, and other information material.
4.3 Insofar as Hornfly himself suffers shortcomings and the traveler suffers damage, the liability is limited to a maximum of 25% of the invoiced services. So-called consequential damage is excluded.
4.4 Hornfly is not responsible for any commitments of its staff and/or third parties, whereby there is a clear deviation from the conditions stated in these conditions or in the conditions of the responsible service provider unless such commitments are subsequently confirmed in writing by the management of Hornfly.
5. Check your current travel schedule before departure.
It may happen that the airline makes a change to your itinerary. The airline is entitled to do this at any time, but you must provide an alternative. From a service point of view, we will send these schedule changes to the e-mail address you provided as soon as possible. We are not liable if these e-mails do not reach you or not in time.
Therefore, you are responsible for ensuring that you consult your current itinerary at least 2 days before departure of each flight via the link in your e-ticket. You will then visit the website www.checkmytrip.com (under: 'view details') or www.viewtrip.com (under tab: 'e-ticket'). Enter the surname (without spaces) of the main traveler and your reservation code on this site. This site does not work for low-cost airlines (e.g. Ryanair, EasyJet, Transavia etc.), at low-cost airlines you should consult the website of the low-cost company or the website of the airport of departure. You can also contact our call center.
When there is a schedule change on the day of departure, you should note that if the flight departs later, the original check-in time of the original flight will be maintained. You can always check the website of the relevant airport for up-to-date departure information.
Any cancellations of, or changes to, the assignment (s) issued can only take place on working days and only at the request of the client. If at the request of the client, a cancellation takes place of, or changes are made to, already made reservations, the associated costs will be charged
Are being brought. In addition to the cancellation or alteration costs charged by the service provider, 45 euro administration costs per person per event will also be charged.
Note: the fellow traveler may only change for himself or herself. The lead booker may change and/or cancel the entire trip.
A ticket has a maximum validity of 1 year. It depends on the conditions of the rate of your ticket which is the maximum stay and whether you can extend this, possibly with an additional payment.
Any cancellation must be submitted by e-mail. This must be done no later than 3 working days after the event, but at least 2 working days before departure. This cancellation must be made by the person who made the reservation. In all cases, you must await our confirmation of receipt of your cancellation request, indicating that your cancellation has been received and processed by us.
You can ask our helpdesk in advance what the cancellation or modification costs are for the airline company. In most cases, these costs are 100%, which means that no refund is possible. If you want a flexible ticket, please ask our helpdesk for the possibilities. Flexible tickets usually have (much) higher rates.
If you do not cancel according to the conditions of your cancellation insurance or if you have not taken out cancellation insurance, then the (substantial) cancellation costs are for your account. If the cancellation costs on your ticket are not 100%, we can submit the ticket for (partial) restitution to the airline. The ticket (this does not apply to electronic tickets) must be submitted for cancellation within 1 year after the original departure date, otherwise, the ticket has expired and no refund can be granted. The amount to be refunded will be transferred to you as soon as we have received the amount from the airline. This takes an average of 8 to 12 weeks, but in some cases, can take considerably longer (6 to 12 months).
If you do cancel according to the conditions of your cancellation insurance policy, the insurance company pays your cancellation costs. The amount to be refunded will then be transferred to you as soon as we have received the amount from the insurance company.
If there is a refund on your flight tickets in accordance with the conditions of the airline, this concerns the number of air tickets including airport taxes, but excluding the mediation and/or booking costs, ticket surcharges and any other products you have purchased from us.
7. Some important delivery conditions of airlines.
7.1 Return tickets as a single trip
From a return ticket, you can not only use the return journey: If you do not use the outward journey, your return journey will automatically be canceled by the airline!
7.2 Boarding the airport of departure as booked
You must always board the airport of departure as you have booked: you can never board halfway at an airport where you make a switch. If you do so anyway, the airline company has the right to charge you the tariff difference for the route that you do travel.
7.3. Ages of children and babies.
Children are 2 to 11 years old and baby 0 to 1 year old at the time of the outward journey (if the baby is 2 years old during the trip, different rates may apply), call our helpdesk).
7.4 Transport obligation.
An airline has a transport obligation to carry passengers with valid tickets and travel documents to and from destinations such as reserved. The airline is not obliged to deliver meals during, before or after the flight. It depends on your destination and the (charter) company you fly with, whether or not meals and drinks are offered on the flight. If free refreshments are not served on board, you often have the opportunity to buy snacks and drinks during the flight. This is for your own account. The airline is also not obliged to offer a hotel stay at a transfer destination in the event of a long transfer time.
Complaints about a reservation made by Hornfly can be submitted to the Hornfly customer service up to one month after the end of the reserved service or, if the trip has not taken place, until one month after the original departure date stated in the travel documents. Would you like to file a complaint i.v? the service of the airline, we ask you to contact the airline concerned directly. You will receive an answer to your e-mail within two weeks.
9. Low-cost airlines
You should bear in mind that most low-cost companies charge money for carrying luggage.
Most low-cost airlines do not issue a refund when you cancel your ticket. However, it is possible to change the ticket against costs and a possible tariff difference.
At most low-cost airlines, you must check in at home beforehand. This is free of charge. If you do not, you will be charged for check-in at the airport. These are calculated per single journey and the costs differ per airline company. You will receive an e-mail with all details and check-in procedure after your booking confirmation.
10. Departure tax
Some airports and airlines have local departure taxes, particularly in the Far East, Central and South America and New Zealand. No distinction is made between low-cost carriers or scheduled service companies. These departure taxes are not levied by Hornfly, but separately at the departure airports on behalf of the local authorities.